DMV Healthcare Network AI Patient Operations
An AI-powered patient operations platform for a multi-location DMV healthcare network, automating appointment scheduling, follow-up reminders, insurance verification, and intake forms to reduce administrative overhead by 60%.
Administrative overhead reduced by 60% across all locations
No-show rate dropped from 24% to 14.8% (−38%)
Insurance verification cut from 12 minutes to under 30 seconds
After-hours appointment bookings increased 90%
AI patient operations platform for a DMV healthcare network automated scheduling, intake, and insurance verification, cutting
/TRUSTED BY LEADING INDUSTRIES
Measurable impact
How Thorium helped DMV Healthcare Network (Confidential) turn strategy into clear, trackable results on this engagement.
The challenge
The network's front desk staff were overwhelmed, spending 70% of their time on tasks that were repetitive and rule-based: appointment scheduling, insurance verification calls,
How we built it
We built an AI-first patient operations layer on top of their existing EHR. A conversational AI handles inbound scheduling calls and texts 24/7. Intake forms are sent
Why it matters
AI patient operations platform for a DMV healthcare network automated scheduling, intake, and insurance verification, cutting admin overhead by 60% and no-shows by 38%.
