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A unified member portal, certification renewal workflow, and annual conference registration platform for a 12,000-member DMV trade association — replacing three disconnected systems (legacy AMS, Eventbrite exports, and shared spreadsheets) with one secure, mobile-first experience.
Average renewal completion time dropped from 22 minutes to under 8
Early-bird conference registrations doubled vs. the prior year
Duplicate member profiles reduced by 94% after migration
Help-desk tickets about renewals fell 52% in the first quarter
Project Details
Services Delivered
01 · The Challenge
Membership renewals ran through a 15-year-old association management system that couldn't integrate with modern payment methods. Certification tracking lived in Excel; conference ticketing was a separate vendor with no SSO. Staff manually reconciled member tiers across systems every month — errors frustrated members and delayed credential renewals ahead of a federal licensing deadline.
02 · Our Solution
We shipped a Next.js member portal with SSO, role-based dashboards for chapters and national admins, Stripe subscriptions with proration, and automated CEU/credential renewal reminders. Conference registration, sponsor booths, and session booking moved into the same platform with capacity limits and waitlists. We migrated 12 years of member history and de-duplicated records using deterministic match rules plus staff review queues.
03 · Results
Average renewal completion time dropped from 22 minutes to under 8
Early-bird conference registrations doubled vs. the prior year
Duplicate member profiles reduced by 94% after migration
Help-desk tickets about renewals fell 52% in the first quarter
Chapter leaders gained self-serve analytics for engagement and retention
Platform passed third-party accessibility review (WCAG 2.1 AA)
04 · Client Testimonial
“For the first time our chapters and headquarters see the same member truth in real time. Renewals stopped being a seasonal crisis.”
Director of Membership
Director of Membership · Regional Professional Association
Tech Stack
Key Metrics
Renewal Time
Median completion vs. legacy AMS
Conference Early Bird
Sign-ups vs. prior year
Duplicate Profiles
Post-migration cleanup
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