A secure, HIPAA-compliant client portal and case management system for a prominent Washington DC law firm specializing in federal litigation and government contracts, replacing a decade-old legacy system.
Document retrieval time reduced from 18 minutes to under 90 seconds
100% elimination of sensitive document email chains
Mobile usage by clients increased from 0% to 58%
Billable hour tracking accuracy improved by 40%
Project Details
Services Delivered
01 · The Challenge
The firm's legacy system was a decade old, prone to outages, and completely unusable on mobile. Partners were emailing sensitive case documents directly to clients, creating serious security exposure. Junior associates spent 2+ hours daily on document organization tasks. The firm needed a modern, secure platform before an upcoming government contract audit.
02 · Our Solution
We designed and built a secure, role-based client portal with encrypted document storage, real-time case status updates, integrated billing, and a mobile-first interface. We migrated 10 years of case data, rebuilt the internal case management workflows, and implemented multi-factor authentication with SSO. The entire project was delivered in 14 weeks — two weeks ahead of schedule.
03 · Results
Document retrieval time reduced from 18 minutes to under 90 seconds
100% elimination of sensitive document email chains
Mobile usage by clients increased from 0% to 58%
Billable hour tracking accuracy improved by 40%
Passed government contract security audit with zero findings
Onboarding new clients reduced from 3 days to same-day
04 · Client Testimonial
"Thorium delivered a platform that completely transformed how we serve our clients. The security and reliability are exactly what our government contracts require."
Senior Partner
Senior Partner · Washington DC Law Firm
Tech Stack
Key Metrics
Doc Retrieval
Time to find any case document
Mobile Adoption
Of client sessions on mobile
Audit Result
Government security audit
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