Mid-Atlantic Credit Union Digital Onboarding & Loan Origination
A compliant digital onboarding and loan application experience for a federally insured credit union serving the DMV replacing PDF-heavy branch workflows with identity verification (KYC), e-signatures, and straight-through processing for unsecured personal loans.
Online application abandonment decreased by 41% within 90 days
62% of unsecured loans reach same-day decision (was 3.2 days)
Manual underwriting touches per application fell by 55%
Loan pull-through on approved offers improved by 28%
Digital onboarding and loan origination for a Mid-Atlantic credit union cut abandoned applications by 41%, reduced manual review
/TRUSTED BY LEADING INDUSTRIES
Measurable impact
How Thorium helped Mid-Atlantic Credit Union (Confidential) turn strategy into clear, trackable results on this engagement.
The challenge
New members still opened accounts primarily in branches; online abandonment exceeded 60%. Loan officers re-keyed data from PDFs into the core system, introducing errors and
How we built it
We built a responsive onboarding funnel integrated with the credit union’s core via secure middleware, partnered KYC/AML providers for document + selfie verification, and
Why it matters
Digital onboarding and loan origination for a Mid-Atlantic credit union cut abandoned applications by 41%, reduced manual review time by 55%, and improved pull-through on approved
